JM Bozeman Enterprises is an expedited freight carrier based in Malvern, Arkansas, with just under 300 drivers. Operating across the United States, the company specializes in time-sensitive freight and has built a reputation for efficiency and reliability. With a lean safety department, JM Bozeman long recognized the importance of maintaining strong compliance and safety practices. In 2022, the company set out to streamline its safety workflows and strengthen accountability by adopting Idelic’s Safety Suite.
At a Glance
The Challenge
Up until May 2022, JM Bozeman Enterprises was relying on four separate portals and manual spreadsheets to track driver events. Reviewing a single driver’s history could take nearly two hours, and Safety Director Cindy Fletcher had to constantly follow up with her team to ensure corrective actions were completed. The process was inefficient, frustrating, and unsustainable for a lean safety department.
The Solution
JM Bozeman implemented Idelic’s Safety Suite and began using Event Management to:
- Centralize event tracking and driver data in one platform
- Establish unique event rules to monitor accidents, inspections, HOS violations, telematics events, and more
- Hold managers accountable for corrective actions without relying on long follow-up emails
- Streamline documentation of accidents, injuries, and claims through integration with McLeod
- Use multi-step plans to coach drivers over time rather than one-and-done warnings
The Results
By centralizing safety operations, JM Bozeman achieved measurable efficiency gains:
- 1–2 full-time hires avoided thanks to time savings
- Driver reviews reduced from two hours to minutes
- Improved coaching outcomes
- Cross-department access to safety data streamlined audits and eliminated repetitive requests for information and documents
The Impact
With Safety Suite, JM Bozeman transformed safety management from a reactive, manual process into a proactive, data-driven workflow. The safety team no longer worries about missing events, managers are held accountable for follow-ups, and drivers better understand their performance through clear scores.
As Cindy explained, the change has lifted a burden:
“I hope other fleets use Idelic to it’s full advantage to save them time, money, and lower their stress. Now I can go home on time, knowing that I’ve checked all the boxes and didn’t forget anything.”
The Full Story
From Overwhelmed to Streamlined
In May 2022, JM Bozeman Enterprises faced a mounting challenge in its safety department. The team was responsible for tracking and coaching drivers across the fleet, but their process was slow and fragmented. Safety Director Cindy Fletcher and her staff had to navigate four different portals and maintain manual spreadsheets just to review a single driver’s record. That process could take nearly two hours per driver, and still left Cindy sending frequent follow-up emails to ensure corrective actions were completed.
“It used to take almost two hours just to do one driver. If we didn’t have Idelic, we would have to bring on, at minimum, another person if not two.”
For a lean department, the workload was unsustainable. Cindy knew they needed a way to bring all of their safety data into one place and streamline event follow-up so nothing slipped through the cracks.
Coaching That Sticks
With the administrative burden reduced, JM Bozeman was able to focus on building a more proactive approach to coaching drivers. Instead of issuing a one-time warning and sending drivers on their way, the team began using multi-step Professional Development Plans (PDPs) that unfold over several weeks.
“It’s made a big difference in their understanding. When you talk with them over two or three weeks, and show them how they’re driving, they start to say, ‘Okay, I better watch that.’”
This shift has not only reinforced safe behaviors but also strengthened trust with drivers by making coaching a consistent, collaborative process.
More Impact Without Adding Headcount
The efficiency gains were immediate and measurable. With Safety Suite, the team cut review time from hours to minutes and eliminated the need to hire up to two additional staff members.
“We were going to hire at least one or two people depending on their knowledge and skill level. Without a doubt.”
Cross-departmental benefits followed quickly. The controller now accesses driver files directly in Safety Suite during audits, saving hours or even days of administrative back-and-forth. Dispatch can retrieve licenses or records without calling Cindy. What once required constant requests and email chains is now just a few clicks away.
Building a Culture of Accountability
Just as importantly, JM Bozeman shifted the perception of safety across the fleet. By using the Driver Watch List and sharing scores directly with drivers, the team created transparency and accountability. Drivers began to understand their performance in measurable terms and saw the safety team as partners rather than enforcers.
“Having the number helps them relate more to the bigger picture. It’s like a report card that we didn’t have to build.”
The impact extended beyond safety. Cindy described a sense of relief that came with knowing nothing was falling through the cracks.
“I hope other fleets use Safety Suite to its full advantage to save them time, money, and lower their stress. Now I can go home on time, knowing that I’ve checked all the boxes and didn’t forget anything.”
What’s Next
Even after achieving major efficiency gains, JM Bozeman isn’t stopping. The fleet is in the process of transitioning to ISAAC and plans to refine their event management even further.
“We can’t live without it here. We’re still learning new things and figuring out how to use it to its full advantage.”
Cindy and her team have proven that with the right tools, even a small safety department can run like a much larger one: saving time, avoiding unnecessary hires, and building a culture of accountability and trust across the fleet.
